Frequently Asked Questions
Everything you need to know about shopping with Osprey Australia.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days to most metropolitan areas.
What is your returns policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure tags are still attached for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to select international locations including New Zealand, the UK, and the USA. Shipping costs and delivery times are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.
How do I find my correct size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Osprey Australia is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and sustainable manufacturing processes across our entire collection.