Returns & Exchanges
At Osprey Australia, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for our community.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.
Label and Post
Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.
Quality Check and Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing